Terms of Service

What are terms of service? A list of protections for the company? For some, maybe, but for us the bottom line starts and ends with customer satisfaction.  We believe in doing "the right thing" in every transaction and that if we do our part to lead good business practices in our company that we'd create a following of loyal customers. We'd like to invite you to join the DIY vinyl lettering family and experience what many have come to expect. Here's a few of these things that define our service, product, and business presence:

Installation Guarantee

No fine print or legal disclaimers! If for any reason the lettering does not install correctly, we'll send a free replacement for any damaged letters, or even the whole piece if necessary. Standard shipping is free for any replacements.

See: Installation Guarantee

Product Warranty

We use high quality materials, and stand behind our products with a generous warranty.

PRINT FADING: Lettering.com warranties our printed multi-color vinyl decals not to fade for up to 5 years outdoors.

ADHESION & CRACKING: Lettering.com warranties our vinyl decals not to split, crack, peel up or fall off for up to 7 years outdoors (Premium Vinyl).

See: Warranty

Online Reputation

We'd like to think that we've taken excellent care of our customers but don't take it from us! Thousands of customers have taken the time to share their thoughts and experiences:

  • Testimonials - A collection of testimonials our customers have sent in with finished pictures of their vinyl lettering signs and projects.
  • TrustPilot.com - One of the most trusted online review services on the market. We've ranked #1 in three separate categories of 50-100 other companies each in the TrustPilot community and accumulated 9,000+ verified order reviews in their system.

Same Day Production

Same Day Production is available for orders up to $500 until 2:30pm and orders up to $1,000 until 12:00pm. An option to select the Same Day Prodction will be available in the shopping cart based on the contents of the order.

Shipping

We ship our orders with the US Postal Service (USPS), UPS, and FedEx. Most orders are produced and shipped the same or next business day. The expected delivery times are displayed in the shopping cart during checkout along with any rush production options that may be available.

  • USPS First Class - averages 5-10 days delivery time.
  • USPS Priority Mail - averages 3-8 days delivery time.
  • UPS/FedEx Ground - Ships with UPS or FedEx Ground shipping.
  • UPS/FedEx 2 Business Day - Typically ships with UPS or FedEx 2nd Day Air.
  • 1 Day Air - By end of day - Ships via UPS Next Day Saver or FedEx Standard Overnight.
  • 1 Day Air - Morning Delivery - Ships via UPS Next Day Air or FedEx Priority Overnight. Delivery is typically before noon or before 5:00pm for remote areas.

Online Design Tool

Designing your own lettering directly on the website is the fastest way to order vinyl lettering. Choose any size, color, effect, and compare hundreds of font styles.

Upload Ready Artwork

For graphic designers. Uploading your own artwork in PDF format will give you an instant online quote. If the PDF including bitmap images, a service amount may be included in the price and typically adds 1-2 days to the production time for design setup.

Quotes

When you receive a quote for custom graphics or ready artwork, you'll receive a link to add them to your online shopping cart. You can also add as many online designed lettering decals to your cart at the same time.

Vinyl Lettering

Vinyl Lettering is a self-adhesive product made from durable vinyl material for sign making. Use Do-It-Yourself (DIY) vinyl lettering to advertise your store information, or create a customized message for your sign or vehicle. They're available in many font styles and colors and can easily be applied to any smooth surface.

See also: Vinyl Products

Vinyl Banners

Vinyl banners are a type of advertising media typically digitally printed on a heavy weight vinyl material. Grommets can be added for hanging and securing the banners in place. The banners are usually hemmed for strength and can also be finished with pole pockets for sliding onto a mounting pole.

Vinyl banners are currently available on request.

Refunds

We can cancel and refund your order up until the order has entered production. All orders are custom made and are not returnable/refundable after production has started.

Our Promise

We promise to always stick to our core values of Honesty, Integrity, Fairness and Trustworthiness. We promise to always treat our customers the way we would want to be treated.

Value

We hope that the services and products that we provide bring value to your business, craft, or venture! Whatever the project may be, please Contact Us if there's anything we can do to be of assistance.