Custom Vinyl Lettering Review #18832: Directory & Door Signs in an office building.

I didn't know how to rate the shipping packaging. My order was lost for almost 3 weeks in the USPS system and when it arrived the envelope was torn open and the vinyl was destroyed. The packaging SEEMED as if it should have been adequate...where you REALLY shined though was when I contacted my CRS and informed them what happened. Even though it was absolutely NO fault of DIY my order was replaced and shipped the day I contacted you and was sent overnight. THAT is the true spirit of customer service.